Your Privacy Matters to Us
At Garden Love, we believe that just as every seed deserves the right environment to flourish, so does your personal information. Learn how we nurture your data with care and respect, ensuring transparency and security in every interaction.
Our Commitment to Your Privacy
This Privacy Policy outlines how Garden Love collects, uses, maintains, and discloses information collected from users (each, a "User") of the gardenlove.com website ("Site"), our online store, and any related services including newsletter subscriptions.
We are deeply committed to protecting your privacy and handling your personal information responsibly. Our practices are designed to be transparent, ensuring you're always aware of how your data is managed.
Data Protection First
We employ stringent security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.
Policy Updates
This policy was last updated on October 26, 2023. We will notify you of any changes by posting the new Privacy Policy on this page.
For any privacy-related questions or data requests, please reach out to us through our Inquiry Form.
What Information We Collect and Why
When you create an account or make a purchase on our Site, we collect standard personal identification information such as your name, email address, shipping address, billing address, and phone number. This data is essential for processing your orders, providing customer support, and fulfilling your requests seamlessly. We never store sensitive payment card details directly; these are handled by secure, PCI-compliant payment gateways.
We automatically collect non-personal identification information about Users whenever they interact with our Site. This may include the browser name, the type of computer, and technical information about Users' means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information. This helps us understand how our website is used, allowing us to improve its design and content for a better gardening experience.
We use cookies to enhance user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly.
If you subscribe to our newsletter, we collect your email address to send you updates, gardening tips, promotions, and news about Garden Love. We use this information solely for the purpose for which you provided it, and we will never share your email with third parties for their marketing purposes. You have full control over your communication preferences and can easily unsubscribe at any time.
How We Use and Protect Your Information
Your trust is our top priority. We are dedicated to maintaining the security of your personal information.
Purposeful Data Usage
We collect and use Users' personal information for the following purposes:
- To process transactions: To deliver the products you've ordered and provide related customer service.
- To improve our Site: We use feedback and analytics to enhance our website offerings and user experience.
- To send periodic emails: To send information and updates pertaining to your order, as well as occasional company news, updates, or related product information, if you have opted in.
- To personalize user experience: To understand how our Users as a group use the services and resources provided on our Site.
Robust Security Measures
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.
We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your data, we will securely delete or anonymize it.
Your Privacy Rights and Control Options
You have fundamental rights concerning your personal data. We are committed to helping you exercise these rights.
Access Your Data
You have the right to request access to the personal data we hold about you. We will provide a copy of your data in an easily accessible format.
Correct Your Information
You can request corrections to any inaccurate or incomplete personal data we hold about you at any time.
Request Deletion
You can request the deletion of your personal data from our records, subject to certain legal obligations we may have.
Manage Preferences
You can manage your communication preferences and opt-out of marketing communications directly through links in our emails.
To exercise any of these rights, please contact us via our Dedicated Inquiry Form. We will respond to all legitimate requests within 30 days.