Welcome to Our Terms of Service
At Garden Love, we believe clear understanding fosters a thriving community. These Terms of Service outline the guidelines for using our website and engaging with our products and services. Our commitment is to fair treatment and ensuring your satisfaction as a valued member of our gardening family.
This document was last updated on October 26, 2023. We may revise these terms periodically to reflect changes in our services, legal requirements, or best practices. Significant updates will be communicated through our website or direct notice.
Should you have any questions or require clarification on any part of these terms, please do not hesitate to reach out to us at [email protected]. Your understanding is important to us, and we are here to help.
Table of Contents
Website Use Guidelines
Your access to and use of the Garden Love website is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.
Acceptable Use
You agree to use the website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our website.
User Accounts
When you create an account with us, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
Content Submission
Any content you submit to our website, such as reviews or comments, must not be illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable. By submitting content, you grant Garden Love a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
Product Orders and Payment Policies
We strive to make your shopping experience as delightful as a blooming garden. This section details our policies regarding product orders and payment processes.
Order Processing and Confirmation
All orders placed through our website are subject to acceptance and availability. Once you place an order, you will receive an email confirmation containing your order details. This email does not signify our acceptance of your order; rather, it confirms that we have received your order. A contract for the sale of products will only arise when we dispatch the products to you and send you a shipping confirmation via email.
Payment Methods and Security
We accept a variety of secure payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and other digital payment options as indicated at checkout. All transactions are processed through a secure encryption gateway, ensuring your financial details are protected. Garden Love does not store your credit card details.
Pricing and Availability
We endeavor to ensure that all pricing information on our website is accurate. In the event of a pricing error, we reserve the right to correct the error and revise your order accordingly (this includes charging the correct price or canceling the order). Product availability is subject to stock levels. While we aim to keep our inventory updated, items may occasionally be out of stock. In such cases, we will notify you promptly and offer alternatives or a refund.
Shipping, Returns, and Exchanges
We want you to be completely satisfied with your gardening supplies. Here’s how we handle shipping, returns, and exchanges.
Shipping Information
We offer various shipping options to meet your needs, with estimated delivery times and costs displayed at checkout. Domestic orders typically arrive within 3-7 business days. International shipping options are available; however, please note that international orders may be subject to customs duties and taxes, which are the recipient's responsibility. We highly recommend reviewing your country's import regulations before placing an international order.
Return Policy
If you are not entirely satisfied with your purchase, you may return eligible items within 30 days of receipt for a full refund or exchange. Items must be unused, in their original packaging, and in resalable condition. Certain items, such as opened seed packets or personalized goods, may not be returnable. To initiate a return, please visit our Return Request Form or contact our customer service team.
Exchanges for Damaged or Incorrect Items
In the unlikely event that you receive a damaged or incorrect item, please contact us immediately (within 7 days of delivery) with supporting photographs. We will arrange for a prompt replacement or issue a full refund, including shipping costs, once the issue is verified. Our goal is to ensure every product you receive helps your garden flourish.